IVR Voice Over in Hindi and English

A good IVR is calm, clear and quick to follow. Callers are already impatient, so the voice has to sound competent and the menu has to be easy. Gulab records every prompt as a separate file, with consistent tone and pacing and clean silence at the start and end, in Hindi, English or both.

What is included in an IVR project

• Greeting, menu, hold, voicemail, closed-hours and error prompts.
• Numbers, dates and amounts, recorded so they can be stitched naturally.
• Prompt files named to your list, in the format your system needs.
• Consistent tone across all prompts, even if recorded over several sessions.

Why format matters

Phone systems usually play 8 kHz telephony audio, often A-law or mu-law WAV. Send the platform name or the technical spec and the files will be exported correctly, so nothing needs to be converted on your side.

Writing a better IVR script

1. Put the most common option first, and keep menus to four or five choices.
2. Say the action, then the number: “For billing, press two.”
3. Keep prompts under about fifteen seconds.
4. Use the same wording everywhere. Mixed phrasing sounds like different companies.

Who books IVR

Call centres, banks and NBFCs, hospitals, telecom and software vendors, utilities and any business that wants a professional first impression on the phone. See the industry pages for banking, healthcare and telecom.

A sample IVR structure

Most phone systems use a handful of prompt types: a greeting, a main menu, sub-menus, hold and queue messages, an after-hours message, and error prompts (“Sorry, I did not catch that”). A bank might have forty to eighty prompts; a small clinic might have a dozen. Gulab records the list as written, one file per prompt, named to your file list.

Technical specs

• Telephony audio is usually 8 kHz, 16-bit mono, often A-law or mu-law WAV. Tell Gulab the platform (Asterisk, Genesys, Avaya, Exotel, Ozonetel and others) and files are exported to match.
• Silence at the start and end of each prompt is trimmed to the length your system expects.
• Numbers and amounts are recorded as separate clips when your system stitches them dynamically.

Mistakes to avoid

• Long preambles before the options. Callers decide in the first five seconds.
• Using different tones for different menus. It sounds like several companies.
• Recording the whole menu as one file. A single change then needs a full re-record.

Get a quote

Send the script, language, where it will run and your deadline. Request a quote, hear the demos, or see how pricing works.